CIVILITY TOOLS

• PAY ATTENTION

Be aware and attend to the world and the people around you

• LISTEN

Focus on others in order to understand their points of view

• BE INCLUSIVE

Welcome all groups of citizens working for the greater good of the community

• DON’T GOSSIP

And don’t accept when others choose to do so

• SHOW RESPECT

Honor other people and their opinions, especially in the midst of a disagreement

• BE AGREEABLE

Look for opportunities to agree. Don’t contradict just to do so

• APOLOGIZE

Be sincere and repair damaged relationships

• GIVE CONSTRUCTIVE CRITICISM

When disagreeing, stick to the issues and don’t make a personal attack

• TAKE RESPONSIBILITY

Don’t shift responsibility and blame onto others; share disagreements publicly