CIVILITY TOOLS

  • PAY ATTENTION

Be aware and attend to the world and the people around you

  • LISTEN

Focus on others in order to understand their points of view

  • BE INCLUSIVE

Welcome all groups of citizens working for the greater good of the community

  • DON’T GOSSIP

And don’t accept when others choose to do so

  • SHOW RESPECT

Honor other people and their opinions, especially in the midst of a disagreement

  • BE AGREEABLE

Look for opportunities to agree. Don’t contradict just to do so

  • APOLOGIZE

Be sincere and repair damaged relationships

  • GIVE CONSTRUCTIVE CRITICISM

When disagreeing, stick to the issues and don’t make a personal attack

  • TAKE RESPONSIBILITY

Don’t shift responsibility and blame onto others; share disagreements publicly